Frequently Asked Questions
TweetFeel is a subscription based service that allows users to trend, track and compare various keywords according to how people use them in Twitter. TweetFeel searches for your keywords in the Twitter universe, analyzes the sentiment associated with them, and presents the results in an easy to read format. For a full list of features, click here.
TweetFeel Biz was developed by Conversition Strategies. Conversition is a marketing research firm that listens to consumers by applying scientific research principles to the collection and analysis of online social data. Our strength lies in combining the expertise of respected market researchers with that of social media mavens. Our services are complementary to traditional market research methodologies and help you gain a more holistic view of how people engage in conversation regarding your product, service or brand. For more info, visit us at www.conversition.com
TweetFeel is a free and fun website that uses a very small set of indicators. Not every search term will satisfy the criteria for our rules so you may not see results even though tweets do exist. However, TweetFeel Biz uses far more complex rules and algorithms for analyzing and trending data over weeks and months. TweetFeel Biz also allows you to assign themes to tweets helping you create a story out of your data. For a full list of features, click here.
The main difference between the three plans is the number of allowed search sets. Biz allows you to create up to 5 sets while Biz Pro allows up to 15. Biz unlimited is designed for clients requiring unlimited search sets along with other custom features and analyses catered specifically for their business. Please contact us or click here to find out which solution best fits your needs.
The first thing you need to do is go over to "Sets" to start creating search sets. As soon as you create your search sets, our system will begin searching for and analyzing tweets. Your results will start showing in about 1 hour.
Search sets are lists of keywords for your specific brand. Each search set contains unlimited keywords allowing you to refine and maximize your search criteria. For example, you could create a search set titled "Apple iPhone." You would want to develop a list of keywords such as "iphone, iphones 3gs, 3gs, apple iphone". The more keywords you add, the more likely it is you will find the results you are looking for.
Once you have created your search sets, our system immediately begins to search for and analyze tweets. Most people will see results within about an hour.
Your data starts displaying from the date a search set was created.
If you delete a search set, all data related to the set is deleted and you will not be able to recover it. Please delete wisely.
We compare your search set results to a large number of indicators to determine whether someone is generally positive or negative towards your term. We then apply complex proprietary algorithms to make sure your results fairly display the true feelings.
We would much rather try to show you data that is black or white...or green and red for that matter. Since neutral responses are often not really neutral, we constantly analyze them to improve our sentiment algorithms.
We think Avinash Kaushik from Google Analytics said it best. "We are very passionate about not doing data puking, which is essentially what many tools do today," and we agree! Our analysis boils down your results to a point where you get clear data that matters. Even if the sample sizes are smaller than other tools, we are confident that you will get a more accurate picture of your brand through TweetFeel Biz.
TweetFeel Biz works best with popular brands, movies, TV shows, celebrities, musicians and other things that garner lots of chatter on Twitter. This service might not work very well for smaller brands and brands that don't get a lot of chatter on twitter. Not every search term will satisfy the criteria for our rules and so you may not see results even though tweets do exist.
Not yet. At this time, our sentiment analysis is designed for the English language but more good things are coming.
Our process pulls data from twitter on a real-time basis. In most cases, your results will include tweets that were written, found, and analyzed within the last hour.
Every plan comes with a 10-day free trial. To register for the free trial, you are required to enter valid credit card information. At any time during your 10 day free trial, you can cancel your account at anytime by emailing us at billing@tweetfeel.com. Your credit card will not be charged if you cancel your account during the 10 day free trial. If you decide to keep your account, your credit card will be automatically billed.
At the completion of your 10-day free trial, you will be automatically billed for the use of TweetFeel Biz for the next calendar month. You will then be billed at the beginning of each calendar month.
You can cancel your account at anytime by emailing us at billing@tweetfeel.com. If you have already paid for the month, your service will continue until the end of the billing period. We will not retroactively refund your credit card.
At the end of your cancellation month, all of your search sets and results will be deleted. You will not be able to retrieve any previous information.
TweetFeel Biz works on Internet Explorer 7 and 8 , Firefox 2 and 3 , Google Chrome and Safari browsers. If you are experiencing any issues, please contact us.
If you have any questions or just want to chat, you can contact us at hello@TweetFeel.com. You can also follow us on twitter here. If you need any help with your existing account, please email us at support@TweetFeel.com
